Terms & Conditions

Last Updated: September 20, 2024

 

1. Introduction

Welcome to Horrors Untold by LumiNarrative LLC (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website located at horrorsuntold.com (the “Site”) and the purchase of products or services from the Site.

By accessing or using the Site, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Site.

 

2. Acceptance of Terms

By using the Site, you affirm that you are at least 18 years old or have the consent of a parent or guardian, and are fully able and competent to enter into and comply with these Terms and Conditions.

 

3. Changes to Terms

We reserve the right to modify or replace these Terms and Conditions at any time without prior notice. Your continued use of the Site following any changes constitutes acceptance of those changes.

 

4. Products and Services

4.1. Product Description

We strive to display accurate information about our products and services. However, we do not guarantee that the descriptions, prices, or other content is error-free, complete, or current.

4.2. Availability

All products and services are subject to availability. We reserve the right to discontinue any product at any time.

 

5. Pricing and Payment

5.1. Prices

All prices are listed in US Dollars and are subject to change without notice.

5.2. Payment Methods

We accept the following payment methods: Major credit cards, PayPal, Venmo, Google Pay and Apple Pay

Payment must be received in full before products are shipped or services are rendered.

 

6. Shipping and Delivery

6.1. Shipping Policy

We ship products worldwide. Shipping costs and delivery times vary based on location and shipping method selected.

6.2. Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon our delivery to the carrier.

 

7. Returns and Refunds

We accept returns if you contact us within 10 days of receiving your shipment. Product must be in like-new condition with no signs of wear or tear, and refunds will go back to the original payment method. Please note that return postage will need to be paid by the customer, and the original postage cannot be refunded (if applicable). Please use our contact form or email us at connect@horrorsuntold.com to get started.

 

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of LumiNarrative LLC or its content suppliers and is protected by intellectual property laws.

 

9. User Conduct

You agree not to use the Site for any unlawful purpose or any purpose prohibited under this clause. You agree not to:

– Harass, intimidate, or defraud other users.

– Post or transmit any harmful content.

– Interfere with the operation of the Site.

 

10. Limitation of Liability

In no event shall LumiNarrative LLC be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of products.

 

11. Indemnification

You agree to indemnify and hold harmless LumiNarrative LLC and its affiliates from any claims, losses, liabilities, damages, and expenses arising out of your use of the Site or violation of these Terms and Conditions.

 

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Minnesota, without regard to its conflict of law principles.

 

13. Dispute Resolution

Any disputes arising out of or relating to these Terms and Conditions shall be resolved through arbitration, mediation or courts in Minnesota.

 

14. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

 

15. Termination

We reserve the right to terminate or suspend your access to the Site immediately, without prior notice, for any reason whatsoever.

 

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: connect@horrorsuntold.com

Phone: +1-612-208-3637

 

Messaging Terms & Conditions

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Horrors Untold. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Horrors Untold. Horrors Untold reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Horrors Untold also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

 

1. Carriers

Carriers are not liable for delayed or undelivered messages.

 

2. Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Horrors Untold again, just sign up as you did the first time and Horrors Untold will start sending messages to you again.

 

3. Info

For support regarding our services, email us at connect@luminarrative.com or, if supported, text “HELP” to 612-208-3637 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Horrors Untold, you may also access instructions on how to unsubscribe and our company information by following that link.

 

4. Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at connect@luminarrative.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

 

5. Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.